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Beyond the Binary: A New Architecture for IT Stewardship

For decades, businesses have been forced to choose between two equally flawed IT operating models: the fragile Internal Silo or the opaque Managed Service Provider (MSP). One offers loyalty but suffers from isolation and single-point-of-failure risks; the other offers scale but operates as a "ticket mill" where client interests are often secondary to the provider’s profit margins.

The Concierge CIO Unified Guild was built to break this cycle. By synthesizing the high-trust standards of historical professional guilds with the proactive logic of concierge medicine and the systemic resilience of antifragility, we have created a third way.


The Concierge CIO Unified Guild Business Model

The Concierge CIO Unified Guild is an innovative IT stewardship model that moves away from reactive, "black-box" managed services toward a high-trust, partner-led ecosystem. By combining historical professional standards with modern systems theory, the model ensures IT infrastructure is not just stable, but "antifragile."

The business model is built on four core pillars:

  • The Guild (Standards & Collective Mastery): Operating as a network of vetted Principal Stewards, the model utilizes rigorous peer review and shared documentation. This ensures every client benefits from the collective expertise of a senior-only partner network.

  • Concierge Logic (Prevention Over Reaction): Borrowing from concierge medicine, Stewards maintain intentionally small client rosters. This allows for proactive engagement, trading "ticket volume" for long-term infrastructure health.

  • A Two-Way Code of Ethics (High-Trust Alignment): Both the Steward and the client commit to a shared ethical framework. This ensures security protocols are never bypassed for convenience and technical decisions are guided by stewardship.

  • Antifragility (Resilience by Design): Infrastructure is built to be simple, modular, and redundant. This ensures that failures are contained and the organization grows stronger from technical stresses.

Value Reallocation

We replace traditional MSP overhead with automation. Through a simple, unit-based subscription and a fully automated invoicing system, your investment is transferred directly from administrative bloat into senior-level technical skills.


The Bottom Line: The Unified Guild model provides clients with a vetted Senior Partner who delivers a transparent, ethical, and proactive IT roadmap—powered by an automated back-office that keeps your budget focused on expertise.


The Internal IT Silo Model

The Internal IT Silo Model represents a structurally fragile environment where technical authority is concentrated in a lone individual or a tiny, isolated team. While familiar, this setup suffers from a "Bus Factor of One," where critical infrastructure knowledge exists only as "tribal knowledge" rather than standardized documentation.

  • The Knowledge Hostage Risk: Without external peer review, critical systems become a "black box." If the lead leaves, the company is left with undocumented decisions and accidental complexity.

  • Intellectual Isolation: Internal staff rarely encounter the diverse threats of a broader professional network, leading to "Comfort Zone Stagnation."

  • The "Yes-Man" Security Gap: Internal politics often override security policies to "keep the peace," leading to approved exceptions that compromise integrity.

  • Hero Culture Dependency: Business continuity relies on individual memory, leaving the organization in reactive "rescue mode" rather than strategic planning.

The Bottom Line: This model is built on good intentions but limited capacity, leaving organizations vulnerable to sudden exits and "black box" infrastructure.


The Managed Service Provider (MSP) Model

The MSP Model is structurally governed by a "Ticket Mill" Conflict of Interest. Profit is maximized by minimizing the time spent on your environment, incentivizing reactive fixes over deep architectural health.

  • "Low-Fee" Friction & Project Creep: Low monthly rates often exclude meaningful improvements, pushing essential work into expensive "out-of-scope" projects.

  • Overhead vs. Expertise: Fees go toward sales teams and middle management. Your investment supports the provider's scale rather than senior engineering talent.

  • Software Monoculture: MSPs use identical tools for hundreds of clients, creating a massive security bullseye for supply chain attacks.

  • The Junior Tech Hand-off: Daily stewardship is often delegated to entry-level staff, leading to a loss of institutional intelligence for the client.

The Bottom Line: The MSP model trades the fragility of an internal silo for the opacity of a volume-based service, prioritizing provider scale over client depth.


IT Operating Models: Where Does Your Investment Go?

FeatureInternal IT SiloTraditional MSPUnified Guild
Primary IncentiveJob Security / ComfortScalability & MarginStewardship & Outcomes
Resource AllocationPayroll & BenefitsSales & Mgmt OverheadSenior Expert Talent
Billing SystemFixed SalaryComplex Quotes / CreepAutomated Unit-Based
Knowledge OwnershipTribal KnowledgeBlack Box (Vendor Lock)Transparent & Shared
Security Approach"Yes-Man" ComplianceSoftware MonocultureEthical Safeguards

 

For small and midsize businesses that do not rely on outsourced IT Services, the ratio of IT staff to employees can be quite low, sometimes as low as 1 IT staff member per 50 to 100 employees. As companies grow in size and technological complexity (beyond 100 employees), that ratio gets closer to 1 IT staff member per 20 to 50 employees.

This ratio is higher for professional service firms where most employees are IT users. The type of industry also matters in this regard. Technology-intensive sectors (such as software development or finance) typically need more IT staff. Companies with remote or distributed workforces require additional IT support as well.

In the United States, the average annual salary for an IT manager is approximately $100,000 to $120,000. (Sources: Avasant, McKinsey, Capterra, Paychex...).


SMB IT tech spending (excluding IT staff):


The average annual spend total for US companies with 26 to 100 employees is $216,000. For companies between 100 and 500 users, the average is $992,000. Tech spending includes devices, cloud, software, fixed and wireless internet, and network services. (Source: McKinsey 2023).

IT spending as a percentage of company revenue:

According to the Avasant IT Spending and Staffing Benchmarks study, the average IT spending as a percent of revenue for private and public companies (including midsize businesses) is approximately 5.2%. Numbers vary across industries. Software, hosting, cloud Services, and MSP Companies spend 16 to 19% of their revenue on IT (Source: Statista). Financial Service providers typically dedicate 10% of their revenue to IT (Source: VC3).

Our pricing model: open-book, not open-ended.

Our prices are tightly connected to our costs. Whereas others may charge a fixed AYCE annual price for your entire organization, a flat price per user, or a price per device, we offer an AYCE price for users and their devices, and a flat rate for each one of the systems that are not tied to a single user (and typically optional in most professional service firms).

75% of our costs are engineering costs. The rest covers the cost of our share of the infrastructure that powers your firm (our own IT costs) and our overheads. 50% of our engineering time is reactive while the rest is proactive (maintenance, alignment, testing, etc...).

There is a direct correlation between your tech spending and your support cost. As a rule of thumb, smaller companies should not expect to pay less for support than what their total tech spend is without support.

While IT infrastructure typically grows in complexity as companies expand, we offer the same level of service to all our clients irrespective of their size. This approach allows us to leverage economies of scale through volume and specialization, which we incorporate into our tiered pricing model.

Below, you’ll find our M365 plan pricing tailored for a mid-market finance and accounting firm with standard requirements. This firm operates in a highly regulated environment and values close collaboration (often referred to as ‘hi-touch’). No discount codes have been applied. Note: these pricing tiers and percentages are used across most of our service offerings.

TiersAdditional discount per TierTotal Discount per TierPrice per User
 0 to 250% 0%$225
 26 to 505% 5%$171
 51 to 1004% 9%$164
 101 to 2003% 12%$158
201 to 4002%14%$155
400+1%15%$153

 


Help a friend master their IT and help a child escape poverty. One referral does both.

For every referral that becomes a client, we will donate 7% of the professional service fees collected during their first 12 months (excluding pass‑through expenses such as hardware, software, and cloud). 

When a typical 25-user organization chooses Concierge CIO as its IT partner, your referral fully sponsors a child and their family through primary education. As the originator of the sponsorship, you will receive updates about the child throughout the duration of the sponsorship.

Our charity of choice, one our own families also support, is Unbound.org. You may download their press fact sheet here or read more about them below. Unbound’s mission is to equip developing world children and their families with the skills and stability needed to break the cycle of poverty within their specific economic context. Feel free to choose another charity if you prefer.

This is the most impactful referral you’ll ever make. Refer as many friends as you'd like. They may not need our services today, but they may know someone who does, and they might need us in the future.

Refer a business friend
Change a life

Refer another friend.

 

If you’d like to preview the referral email, simply enter your own information in the form and send yourself a copy.


Unbound is one of the highest‑rated humanitarian nonprofits in the world. More than 91% of its expenses go directly to program support, with over $112 million delivered in direct assistance in 2024 alone.

A Legacy of Transparency & Impact

Our Primary Giving Partner: Unbound.org

Unbound's mission is to equip families with the stability needed to break the cycle of poverty, an approach that mirrors our own philosophy of Stewardship and Antifragility.

91% Direct Program Support
A+ CharityWatch Rating
4/4 Charity Navigator Stars
  • ✔ Platinum Seal of Transparency: The highest level available from GuideStar/Candid.
  • ✔ BBB Accredited: Meets all 20 rigorous standards for charity accountability.
  • ✔ Efficiency: Spends only $5 to raise $100, ensuring your referral impact is maximized.

"This is the most impactful referral you’ll ever make."

Independent charity evaluators consistently place Unbound at the very top: Charity Navigator awards it 4 out of 4 stars with a 97% overall score, including a perfect score for accountability and transparency. CharityWatch gives Unbound its highest rating, an A+, noting that it spends just $5 to raise $100 and directs 90% of its budget to programs. It is also an Accredited Charity with the BBB Wise Giving Alliance, meeting all 20 of their rigorous standards, and it holds GuideStar/Candid’s Platinum Seal of Transparency, the highest level available. The organization is also consistently recognized as a Top‑Rated Nonprofit on GreatNonprofits.


Program Terms & Conditions

To keep the program fair and sustainable, the following conditions apply:

Definition of Qualifying Revenue: The 7% donation is calculated based on the net service fees actually invoiced and collected from the referred client during 12 months of engagement through orders placed in this site.

Exclusions: "pass-through" costs are excluded. This includes third-party software licenses (e.g., Microsoft 365, AWS), hardware purchases, or taxes.

Eligible Referrals: A referral is valid if the organization is a new contact for Concierge CIO Partners LLC, and is not currently in our active sales pipeline.

Donation Timing: Donation disbursements begin once the referred client has completed 90 consecutive days of active, paid service. After this threshold is met, donations are made on an ongoing basis until the full 12‑month period is complete. No cash equivalents or other incentives are provided.

Transparency & Recognition: Referrers will receive confirmation of the successful sponsorship(s) and ongoing updates from Unbound (or the charity of choice if this is a service they provide). Unbound will assign the child (or children) to you as their sponsor of record and disburse the funds gradually over the coming years. You’ll receive letters, photos, and updates directly from your sponsored friend(s).”

No Self-Referrals: To maintain the spirit of the "GiveBack" initiative, referrals for your own organization, or entities where you hold a majority ownership stake, are not eligible for this specific program.

Charity Selection: While Unbound.org is our preferred partner due to their 91% efficiency rating and reputation, you may designate any 501(c)(3) nonprofit or equivalent registered charity to receive the contribution.

Limits: There's no cap on the number of referrals you can make, but each must meet the criteria independently. We reserve the right to limit or disqualify referrals suspected of fraud, spam, inappropriateness, or self-referral.

Changes and Termination: We may modify or end the program at any time, but qualified referrals submitted before changes will be honored.

Privacy: All information shared will be used solely for this program and in compliance with our privacy policy.

 

 


The Covenant of Stewardship: Our Guiding Principles and Standard of Excellence

A code of ethics should articulate who we are and who we strive to become, because our conduct toward clients and colleagues springs from that foundation. This is why we ground our ethics in a framework that reaches beyond technical considerations. Moreover, responsibilities such as confidentiality, privacy, security, and data stewardship are shared duties, so we address many of them in our Terms of Service instead. Finally, with technology and conditions evolving faster than rules, a strictly technical code leaves significant risks in gray areas. Our code provides principled guidance that technical rules alone cannot.  

The ethical framework we chose is Chapter 4 of the Rule of St. Benedict, a moral tradition that has guided communities and informed legal traditions for over 1,500 years. Its rules, known as the "Instruments of Good Works” offers a concise blueprint for disciplined, humble, service‑oriented work. We believe these qualities align directly with the mindset required in our field, where good habits and sound ethical judgment matter as much as technical skill. The instruments are practical yet monastic, so they point beyond themselves to a higher authority. We see in this orientation the source of their effectiveness. The rule is for us a one‑way promise to choose integrity and goodwill at all times, regardless of how others behave.

Because modern managed IT work involves unique responsibilities, we supplemented the core framework with a set of technology‑specific rules. Our Values anchor who we are. Our Technology Standards clarify how we deliver. Together, they form our Guiding Principles. Our commitment to these principles is our Guild's Covenant of Stewardship, a promise we bring to life each day through a corresponding Operating Playbook (Procedures + Tools). This model ensures your digital environment is never tied to a single individual. It is safeguarded by the collective capability of a Mesh of professionals bound by a unified, uncompromising Standard of Excellence.


The Heart of Our Commitment: 


At Concierge CIO Partners, our work is guided by the Instruments of Good Works from the Rule of St. Benedict. This 1,500‑year‑old tradition provides a clear and time‑tested standard for how we treat our clients and each other. We view it as a one‑way promise of conduct. We commit to honesty, patience, respect, and integrity in every interaction, regardless of circumstance. It is a simple but uncommon approach in the technology world, and it defines how we serve.


The Instruments of Good Works

  1. First of all, love the Lord God with your whole heart, your whole soul, and your whole strength.
  2. Then, love your neighbor as yourself.
  3. Do not murder.
  4. Do not commit adultery.
  5. Do not steal.
  6. Do not covet.
  7. Do not bear false witness.
  8. Honor all people.
  9. Do not do to another what you would not have done to yourself.
  10. Deny oneself in order to follow Christ.
  11. Chastise the body.
  12. Do not become attached to pleasures.
  13. Love fasting.
  14. Relieve the poor.
  15. Clothe the naked.
  16. Visit the sick.
  17. Bury the dead.
  18. Be a help in times of trouble.
  19. Console the sorrowing.
  20. Be a stranger to the world's ways.
  21. Prefer nothing more than the love of Christ.
  22. Do not give way to anger.
  23. Do not nurse a grudge.
  24. Do not entertain deceit in your heart.
  25. Do not give a false peace.
  26. Do not forsake charity.
  27. Do not swear, for fear of perjuring yourself.
  28. Utter only truth from heart and mouth.
  29. Do not return evil for evil.
  30. Do no wrong to anyone, and bear patiently wrongs done to yourself.
  31. Love your enemies.
  32. Do not curse those who curse you, but rather bless them.
  33. Bear persecution for justice's sake.
  34. Be not proud.
  35. Be not addicted to wine.
  36. Be not a great eater.
  37. Be not drowsy.
  38. Be not lazy.
  39. Be not a grumbler.
  40. Be not a detractor.
  41. Put your hope in God.
  42. Attribute to God, and not to self, whatever good you see in yourself.
  43. Recognize always that evil is your own doing, and to impute it to yourself.
  44. Fear the Day of Judgment.
  45. Be in dread of hell.
  46. Desire eternal life with all the passion of the spirit.
  47. Keep death daily before your eyes.
  48. Keep constant guard over the actions of your life.
  49. Know for certain that God sees you everywhere.
  50. When wrongful thoughts come into your heart, dash them against Christ immediately.
  51. Disclose wrongful thoughts to your spiritual mentor.
  52. Guard your tongue against evil and depraved speech.
  53. Do not love much talking.
  54. Speak no useless words or words that move to laughter.
  55. Do not love much or boisterous laughter.
  56. Listen willingly to holy reading.
  57. Devote yourself frequently to prayer.
  58. Daily in your prayers, with tears and sighs, confess your past sins to God, and amend them for the future.
  59. Fulfill not the desires of the flesh; hate your own will.
  60. Obey in all things the commands of those whom God has placed in authority over you even though they (which God forbid) should act otherwise, mindful of the Lord's precept, "Do what they say, but not what they do."
  61. Do not wish to be called holy before one is holy; but first to be holy, that you may be truly so called.
  62. Fulfill God's commandments daily in your deeds.
  63. Love chastity.
  64. Hate no one.
  65. Be not jealous, nor harbor envy.
  66. Do not love quarreling.
  67. Shun arrogance.
  68. Respect your seniors.
  69. Love your juniors.
  70. Pray for your enemies in the love of Christ.
  71. Make peace with your adversary before the sun sets.
  72. Never despair of God's mercy.

 


The Concierge CIO Partners Technology Standards

While the timeless principles above form our ethical core, the modern context of managed IT services demands supplementary rules to address technology-specific responsibilities. 

Pillar I: Fiduciary Stewardship
Focus: Aligning technical decisions with the client’s financial and strategic health.

  1. Business Outcomes First: Prioritize client business goals in every technical recommendation.
  2. Capital Stewardship: Manage every client’s technology budget as if it were your own capital.
  3. True Neutrality: Remain vendor neutral. Disclose all conflicts of interest or incentives before advising.
  4. Predictable Economics: Provide clear pricing and invoices with no surprise fees; obtain explicit approval for scope changes.
  5. Institutional Autonomy: Protect clients from vendor lock in and regulatory capture through open, portable systems.
  6. Ownership by Design: Build infrastructure the client owns and that remains functional after the engagement ends.

Pillar II: Architectural Integrity
Focus: Building systems that are simple, sovereign, and secure.

  1. Elegant Simplicity: Favor simple solutions that reduce risk and cost over complex, "shiny" alternatives.
  2. Standard Platforms: Use standard, well supported platforms unless the client’s unique needs require an exception.
  3. Reversibility: Prefer reversible changes when uncertainty is high; be willing to reverse course when facts change.
  4. Responsible Innovation: Use AI and automation transparently; ensure outputs are explainable and do not leak client data.
  5. Sustainable Tech: Minimize environmental impact by decommissioning "zombie" servers and optimizing resource use.

Pillar III: Operational Rigor
Focus: Protecting the environment through disciplined, repeatable actions.

1. Management Sovereignty and Supply Chain Defense

  1. Isolated Management Stacks: Manage and monitor through self hosted or single tenant servers to prevent multi tenant "master key" compromises.
  2. Supply Chain Firebreaks: Isolate client management tools (RMM, Documentation) to prevent lateral "monoculture" ransomware attacks.
  3. Third Party Oversight: Perform risk checks on critical suppliers; never allow unattended vendor access to client systems.

2. Identity and Access Control

  1. Zero Trust Defaults: Default to least privilege and require MFA wherever feasible.
  2. Identity Verification: Verify identity before sharing information; never use client credentials for convenience.
  3. Offboarding: Remove access immediately when roles change or engagements end.

3. System Hardening and Maintenance

  1. Hardened Baselines: Use secure defaults and harden all systems before go live.
  2. Active Lifecycle: Patch systems promptly with documented change control; keep documentation current as a living record.
  3. Environment Segregation: Strictly separate production, staging, and testing environments.

4. Data Protection and Recovery

  1. Resilient Recovery: Backup data regularly to multiple secure locations and conduct monthly restore drills.
  2. Encryption Standards: Encrypt sensitive data in transit and at rest using modern protocols.
  3. Business Continuity: Maintain and regularly test disaster recovery plans.

Pillar IV: Professional Ethics
Focus: Communication, honesty, and collective intelligence.

  1. Radical Candor: Provide honest advice in plain language about risks, costs, and trade offs.
  2. Absolute Confidentiality: Maintain the privacy of client information and comply with all data retention laws.
  3. Open Book Mindset: Maintain transparency with clients and fellow Guild partners.
  4. Collective Intelligence: Draw on shared Guild knowledge; none of us is as smart as all of us.
  5. Intellectual Humility: Practice humility about what you do not know; seek and offer honest technical reviews.
  6. Proactive Escalation: Set realistic targets, report performance honestly, and escalate early when impact could grow.
  7. Duty to Report: Report suspected unethical behavior or security incidents immediately; never resent good faith reporters.


The Evolution of Managed IT Leadership

At Concierge CIO Partners, we’ve dismantled the top-heavy, overhead-burdened corporate hierarchy. In its place, we’ve built a Unified Guild: a horizontal organism of elite IT leaders bound by a shared set of values and a deep, overlapping field of expertise.

We operate as a Distributed Practice, a modern way of organizing high-level talent. Our Partners are not transient consultants; they are the "forever" CIOs and IT Directors for their clients, integrated deeply into those businesses while remaining part of our collaborative collective.


How the Organism Functions

Our structure is designed to provide SMBs with the caliber of leadership usually reserved for larger organizations, without the bloat of a traditional MSP.

Permanent Stewardship

As a Partner, you aren't "doing a project." You are the IT department for a hand-picked portfolio of clients. You provide the long-term vision, the daily leadership, and the accountability that these businesses need to thrive.

The Horizontal Core

We’ve removed the boss and the middle manager. Every member is a peer-to-peer collaborator within a horizontal organism. We share a unified infrastructure and collective intelligence, but we answer to our clients and our shared Code of Ethics.

Individual Agency

As a Principal Steward, you are the primary engine for your clients. In most cases, you will operate without direct-report staff within the client organization. This role is not about "people management": it is about the sovereign management of clients and systems. You are the strategist who designs the road and the engineer who builds it.

The Elastic Workforce

While you provide the permanent strategic leadership, you maintain full autonomy over how specific projects beyond managed services are executed. Whether you handle a project yourself or tap into the Guild’s network of Technical Fellows depends on your interest, availability, and, above all, the best interest of the client. You lead the mission; the Guild provides the specialized cavalry when the objective requires it.


Why the Best Leaders are Joining the Guild

We built this for the IT Director or CIO who loves the work but hates the "corporate machine."

  • Sovereignty + Synergy: You enjoy the autonomy of an independent practice with the collaborative power of a high-IQ "Mesh."

  • Zero Overhead, Maximum Value: We have intentionally engineered the "middleman" out of the equation. No expensive office leases or high-salaried middle managers.

  • Automated Administration: We’ve replaced the back-office with a cloud-native infrastructure. From automated subscription management to streamlined digital invoicing, the "paperwork" is handled by the system.

  • Built-in Resilience: In the Guild, you have a built-in safety net. We cross-train and support one another so that when you need to disconnect, your clients remain in the hands of a peer who shares your exact standards.


Our Shared Values

We are looking for individuals who align with our core principles:

  • The Instruments of the Guild: Following the Benedictine tradition of the "Instruments of Good Works," we define our culture through actionable duties that safeguard our clients' interests and our own professional character against the erosion of convenience.

  • Stewardship over Sales: We manage the client's technology as if it were our own capital.

  • Radical Transparency: We operate with an open-book mentality, both with our clients and within the Guild.

  • Collective Intelligence: We believe that "none of us is as smart as all of us.


A Day in the Life of a Principal Steward

  • 08:00 : The Pulse Check: Review automated health reports for your portfolio via our unified infrastructure.

  • 10:00 : The Boardroom Bridge: Join a video call with a client’s CEO to present a 12-month security roadmap. You speak as a peer, not a vendor.

  • 11:30 : Technical Deep-Dive: Switch hats to Lead Engineer. Execute a complex network reconfiguration you designed. You own the outcome.

  • 13:00 : Guild Intelligence: Jump into the shared communication channel to bounce a niche architectural question off a Technical Fellow.

  • 15:00 : Strategic Maintenance: Use the automated procurement portal to refresh a hardware fleet. The paperwork takes five minutes.

  • 16:30 : Seamless Handover: Brief your cross-training partner before heading offline for the weekend.


The Standard of Excellence Stack

In a horizontal organization, autonomy is the goal, but interoperability is the requirement. We maintain an "Operating Playbook": a vetted collection of core tools that every Principal Steward utilizes. This common denominator is what allows us to back each other up seamlessly.

  • Unified Infrastructure: We converge on specific core vendors for Networking, Security, and Cloud Productivity.

  • The Documentation Covenant: We use standardized templates for "Run Books" so a peer-backup can act with your level of authority.

  • Evolution by Consensus: The Operating Playbook is not static. If a Partner discovers a superior tool, we vet it together, and the organism evolves.


Logistics of the Guild: Partner FAQ

How am I legally "partnered" with Concierge CIO?

While we operate as a unified team, the legal structure is a Master-Subcontractor arrangement. You maintain your own independent business entity (LLC, S-Corp, or Sole Proprietorship). You are responsible for maintaining your own Professional Liability (Errors & Omissions) insurance to ensure a high-trust environment for all members.

Who "owns" the client relationship?

The client is a member of the Guild ecosystem, but you are the Principal Steward for your accounts. We handle the billing and administrative overhead so you can focus entirely on the relationship and strategy.

How does the revenue split and "Origination" work?

We reward the hunter. If you bring your own book of business or source a new client independently, you retain 85% of the recurring revenue. For clients provided to you through the Guild’s central marketing and lead generation, you retain 70%. This ensures the platform can continue to fund growth while you keep the lion's share for your stewardship.

How do we track and reconcile peer-to-peer collaboration?

We use TimeSqueeze, our homegrown activity-tracking software. It automatically captures and consolidates work down to the second, storing data locally. This allows us to legitimately track effort spent on each other’s clients without the administrative burden of manual reconciliation.

How does "The Settlement Ledger" work?

Our collaboration is backed by a Settlement Ledger. If you provide coverage or project support for a peer, that time is logged and settled at the end of the month via an internal Peer Rate. This creates a fair, market-driven economy of internal support, ensuring the "Safety Net" is professionally incentivized.

Does the Guild take a cut of hardware sales?

No. We handle the procurement and sales tax logistics as a pass-through service. You keep 90% of your billable project labor, and the Guild retains the procurement margin to cover the administrative overhead of the transaction.

Do I have to use a specific tech stack?

Yes. We use the Standard of Excellence stack to ensure we can support one another seamlessly. If you find a better way to solve a problem, you bring it to the Guild for collective vetting via an Evolution Proposal.


Guild Roles: Find Your Focus

TierFocusClient Interaction
Principal StewardLong-term IT Leadership and MasteryYou are the permanent CIO/Director and primary point of contact.
Technical FellowDeep Subject Matter ExpertiseBrought in for specialized projects or high-level architectural audits.
Guild AssociateOperational ExecutionSupport Principal Stewards in high-growth or complex deployments.



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Peer-to-Peer Vetting Form

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We prioritize fit over speed. If you are an IT leader looking to exit the corporate machine and build a permanent, autonomous practice, we want to hear from you.

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